Methyl-Life® Policies

Our Fulfillment Process

We do our best to get your supplements to you as soon as possible. If you place your order before 12 pm PST Monday-Friday (excluding holidays) it will typically ship out the same day. But if you place your order after 12 pm PST or on a weekend or holiday, it will not ship out until the afternoon of the next business day.

Be aware that since we cannot control the shipping industry, peak times or holiday seasons, bad weather storms, etc. might delay a package from getting to you within the listed timeframe. Unfortunately, we cannot be responsible for delivery delays resulting from these types of issues.

Please Note

Methyl-Life® cannot be held responsible for products sent to the wrong address if it was the address you provided. Please carefully confirm your shipping address before you place your order. This includes an old address you have not updated that has become a default in a payment system, like PayPal. Triple check the shipping address on your account is the current address where you wish to receive the product order.

Estimated Package Delivery Times

• First Class Shipping: 3-5 business days
• Priority Shipping (on larger orders): 2-3 business days

We have recently encountered considerable challenges & costs shipping our products internationally. These issues have led us to make the difficult decision to pause our international shipping service. While we are actively working towards implementing an improved option for international orders, we do not have a supported solution at this time.

We have learned that many of our international customers have found success by utilizing a USA-based forwarding service. Methyl-Life® cannot currently recommend any specific company's service or the quality of success it will provide; however, some customers have had success using myus.com (NOTE: this is simply an example of a forwarding service, NOT a recommendation by Methyl-Life® to use this particular company).

The general process for utilizing a forwarding service to place an order with Methyl-Life® if you choose to take on the risk:

• Ensure you understand your country’s laws regarding what supplements/products your country will &/or will not allow through their international borders to be cleared & received by you
• Set up an account with the forwarding service company & establish a USA-based forwarding address that you can then use as the “USA shipping address” when going through the Methyl-Life® checkout process as you order a product(s)
• Order the desired product(s) from Methyl-Life® & provide your newly acquired “USA-based address” for shipment – go through the purchase/checkout process on the Methyl-Life® website
• Methyl-Life® will ship your ordered product to the USA-based address you provided upon checkout (the address your forwarding service gave you)
• Track your product’s order from Methyl-Life® to the forwarding service address you provided for your order
• Once the order has safely arrived to the USA-based shipping address you provided (the forwarding address), Methyl-Life® has completed its responsibility and considers your products’ order to have “arrived” to you
• Your forwarding service will be responsible to do all of the rest of the work to get that order to you. And Methyl-Life® is unable to accept responsibility for any packages lost or stolen after they have successfully reached the forwarding service's address. Please reach out to your forwarding service for details on delivery once the order has reached the address they gave you at their facility.

Please reach out to us via email at: support@methyl-life.com for additional support.

Note: We are unable to provide a specific timeline for when normal international shipping will resume. We will update our policy when we are able to find a sustainable solution.

Methyl-Life® is committed to safeguarding your privacy. We value the confidentiality of your personal data and will only collect personally identifiable information (PII), such as your name, address, telephone number, email address, and information about your use of our website, when you voluntarily submit it to us. In addition to the information you provide directly, we may also collect data related to your interactions with the site, such as your IP address, browser type, and usage patterns, which may be used for tracking purposes.

Use of Tracking Data and Advertising

Methyl-Life® may use cookies, web beacons, and other tracking technologies to collect data about your activity on our site. This data may include browsing history, pages viewed, and interactions with our content, and will be used for purposes such as:

• Personalized Advertising: We may use the data to serve personalized ads to you based on your interests and browsing behavior. These ads may appear on our website or on third-party websites.
• Analytics and Marketing: We use tracking data to analyze trends and user behavior to improve our website, services, and advertising campaigns.

We do not sell, trade, or share any personally identifiable information collected through these tracking technologies with third-party advertisers without your consent. However, we may share aggregated or anonymized data that does not include PII.

Opt-Out of Tracking and Advertising

You have the right to control the use of your data for personalized advertising purposes. You can opt out of certain tracking technologies or adjust your preferences by:

• Managing Cookie Settings: You can adjust your browser settings to accept or reject cookies or to notify you when a cookie is being sent. However, please note that disabling cookies may impact your ability to use some parts of the website.
• Third-Party Ad Networks: You can visit the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA) websites to learn more about targeted advertising and to opt out of ad tracking from participating networks.

Notice

Methyl-Life® will not share any personally identifiable information (PII) collected from its website with third parties unless required by law, a government request, or if necessary to provide services. For example, we may share your information with business partners for processing online payments or to display personalized ads.

Aggregate Data

Methyl-Life® reserves the right to share aggregated data, which does not contain any personally identifiable information, with third parties. This data may be used for analytics, benchmarks, and improving our services.

Security

Methyl-Life® takes all reasonable measures to protect your personal information. We use industry-standard firewalls and password protection systems to safeguard PII, and access is restricted to authorized personnel only.

Terms of Use

By accessing Methyl-Life®’s website, you agree to the terms and conditions set forth in this agreement, including those related to the collection and use of your PII for advertising and tracking purposes.

Your Account Obligation

By using our website, you agree to:

• Provide accurate, current, and complete information during registration.
• Update your information when necessary to keep it accurate. If we suspect that the information you provide is inaccurate or incomplete, we may suspend your account and deny future access to the site.

Your Conduct

You agree to use the site for lawful purposes only, and not to engage in any conduct that would restrict or inhibit other users from using the site. You will not post illegal, abusive, or offensive content or engage in any fraudulent activities.

By using our website, you acknowledge that Methyl-Life® may collect data about your use of the website through cookies and other tracking technologies. This data may be used for purposes such as:

• Personalized Advertising: Displaying targeted ads based on your browsing behavior.
• Analytics: Gathering insights into how you use the site to enhance user experience and improve our services.

You can opt out of these services as described in the Privacy Policy section above.

Methyl-Life® collects and processes your mobile number and related information when you opt into our SMS messaging service. By consenting to receive SMS messages, you agree to receive recurring messages, including service-related and promotional messages.

• Data Usage: Your mobile number will only be used for sending messages related to Methyl-Life® services and promotions.
• Third-Party Sharing: We do not share your SMS opt-in with any third party for unrelated purposes. However, we may share your data with service providers who assist in message delivery.
• Opt-Out Options: You may opt out of SMS messages at any time by texting STOP to +1 (833)854-3486.

Submissions

We are delighted to hear from our customers and welcome their valuable suggestions or feedback related to our products, including our website. It is our humble request to our visitors to be specific while leaving your suggestions. Whatever offered to us from you in the form of ideas, concepts, notes, drawing, suggestions or other form of information, all submissions shall be deemed and remain our property. You agree to give us all rights of the submissions of every kind and nature throughout the universe and entitled to unrestricted use of the submissions for any purpose, without any compensation to the provider.

Applicable Laws

Our site is controlled from the office in The United States of America. Visitors, who choose to access our site from the other location are responsible for compliance with the local laws. The claims related to the website, the services offered by the site or content shall be controlled by the internal laws of the United States.

General Information

All the Terms and Conditions mentioned above are as per the agreement between us. You may be subject to extra terms and conditions that may apply in case you use our affiliate services, third-party content, or software. Our failure to enforce any provision of the terms and conditions shall not constitute a waiver of such provision. You agree that irrespective of any statute or claim or cause of action originating out of or corresponding to the use of the website or Terms and Conditions must be registered within a year after.

Refund Policy

Before making a purchase of any of our products, Methyl-Life® recommends consulting with a healthcare professional - especially if you have any questions. Methyl-Life® cannot assume responsibility for adverse reactions or perceived negative side effects resulting from the use of our products.

For customers who have not used Methyl-Life® products before, we recommend starting with a single bottle before considering larger orders. Additionally, we encourage you to review our dosage and methylation protocol pages and consider beginning with a lower dose product to ensure a smooth integration with the ingredients before progressing to higher dose options.

Methyl-Life® generally does not accept returns for large orders. If you choose to return three unopened bottles from a 4-pack purchase, you will receive a full refund, excluding the cost of one bottle charged at full price.

Return Process

Within 45 days of your order within the United States, you can return any unopened item shipped to you by Methyl-Life® as long as all seals are intact. To initiate a return, please email us using the Contact Us form, providing your order details and tracking information for the return product shipment sent to:  P.O. Box 33606, Seattle, WA 98133.Please note that return shipping costs are the responsibility of the customer, and we recommend considering insurance for the return package. Refunds will be processed within 10 business days of receiving the returned item, and you will receive an email confirmation once the refund is complete. Please be aware that depending on your financial institution, it may take up to 10 days for the refund to appear in your account.

Damaged or Incorrect Items

If you have received the wrong item, or if your product has been damaged or is defective, please email us with detailed information using the Contact us form, and our Customer Service Manager will address your concern promptly. Do not discard any items unless directed to do so.